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Refund Policy

Our Commitment to Your Satisfaction

At DigiVelle, we want you to be completely satisfied with your ebook purchases. We understand that sometimes a digital product may not meet your expectations. This Refund Policy outlines the conditions under which refunds may be granted for ebooks purchased from our website.

Eligibility for Refund

You may be eligible for a refund under the following circumstances:

  • Technical Issues Preventing Download/Access: If you encounter persistent technical problems that prevent you from downloading or accessing your purchased ebook, and our customer support team is unable to resolve the issue within [Number] business days.

  • Corrupted or Unreadable File: If the ebook file you receive is corrupted, incomplete, or otherwise unreadable, and we are unable to provide a working replacement.

  • Duplicate Purchase: If you accidentally purchased the same ebook twice within a short period (e.g., 24 hours).

  • Misrepresented Product: If the ebook's description on our website significantly misrepresents the actual content or format of the ebook.

Non-Eligibility for Refund

We typically do not offer refunds in the following situations:

  • Change of Mind: We do not offer refunds for "change of mind" reasons once the ebook has been downloaded or accessed. As digital products are instantly delivered and cannot be "returned" in the traditional sense, all sales are generally final after download.

  • Incompatibility Issues: If your device or reading software is incompatible with the ebook file format(s) we offer, and this information was clearly stated on the product page prior to purchase.

  • Purchasing the Wrong Ebook: It is your responsibility to ensure you are purchasing the correct ebook. Please review your order carefully before completing the purchase.

  • Not Liking the Content: Personal preference regarding the story, writing style, or subject matter is not a valid reason for a refund. We encourage you to read samples or descriptions carefully before purchasing.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to [Your Customer Support Email Address] within [Number, e.g., 7] days of your purchase.

  2. Provide Information: In your email, include:

    • Your full name

    • Your order number

    • The title(s) of the ebook(s) you wish to refund

    • A detailed explanation of why you are requesting a refund, including any technical issues or specific problems encountered.

  3. Allow Time for Review: Our customer support team will review your request and may ask for additional information or troubleshooting steps. We aim to process refund requests within [Number] business days.

Refund Process

If your refund request is approved:

  • The refund will be processed to the original payment method used for the purchase.

  • Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.

  • Upon refund, your license to access and use the refunded ebook(s) will be revoked, and you will be expected to delete all copies of the ebook(s) from your devices.

Contact Us

  • If you have any questions about our Refund Policy, please contact us at abc@gmail.com​

    This policy was last updated on 8th February, 2026.

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